In today's fast-paced world, we all expect quick and efficient access to government services. However, the old-school methods of service delivery often can't meet our demands.
This is where chatbots come into the picture by providing a seamless, automated, and accessible means of communication. Integrating chatbots into government operations has the potential to revolutionize the way the government serves its citizens.Book a Demo
The government chatbots are basically AI bots designed to provide automated support for government services and information, such as answering questions about taxes, visa requirements, public benefits, and many more.
The AI-powered chatbots can be integrated into different Government websites, mobile apps, and their official social media platforms to offer personalized assistance, reduce wait time, and 24/7 availability.
By providing people with direct links to relevant information or services, chatbots can simplify the process of finding what they need on government websites or portals. As a result, easy navigation through government portals can increase the efficiency and satisfaction of government services and improve the overall accessibility of information for citizens.
The government chatbot's round-the-clock availability means that people can access information and support at any time, day or night. This eliminates long waiting times for citizens during office hours to receive assistance or information, improving the overall accessibility and convenience of government services.
AI chatbots can be configured with several FAQs on general questions related to the government sector. This allows the employees to provide quick and consistent answers to common inquiries, and automates customer support, and minimizes the chances of spreading wrong information among the public.
AI chatbots help to provide quick and instant responses to citizens' questions and inquiries, which can help reduce time wastage for government offices and employees. By automating repetitive tasks and providing quick answers to common queries, chatbots can save significant time and resources for government employees and eliminate long waiting times for people.
The government chatbot automates the process of filling out different forms like a passport application. It gathers all the required information from a conversation with the user and then automatically populates the form with the information provided. This greatly reduces the chance of errors, improving the accuracy and speed of the application process.
It typically involves training the AI chatbot on a large dataset of questions and answers related to government regulations and policies. It helps to improve the chatbot's ability to understand and respond to the questions, concerns of citizens and the efficiency of overall government services.
You can create your government chatbot even without having any coding knowledge and customize it to match the look and feel of different government websites. Once the chatbot has been configured, it can be deployed and integrated into websites or mobile applications, making it easily accessible to citizens.
It refers to the ability to track and analyze the performance of the government chatbot. Bot analytics provide valuable insights into how citizens use the bot, what information they want, conversation flow, and many more. It helps the government to improve the accuracy of the information chatbot provides, enhancing the overall user experience.
It helps to understand the emotional tone behind the conversation of citizens and track public opinion. This is done by analyzing the text and identifying the underlying emotions, such as happiness, sadness, or anger. If the tone is negative, the AI chatbot directly transfers the chat sessions to human agents for better assistance.
It ensures that citizens always get proper assistance even if the government chatbots find it difficult to respond to their queries. This feature is designed to provide a "backup plan" when the chatbot can't provide an adequate solution or information, it automatically transfers the chat interaction to a live agent for more personalized assistance.
To promote information accessibility and safeguard personal data, the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) - an autonomous agency of the Mexican government - has introduced an AI chatbot named CAVINAI developed by REVE Chat.
The Mexican government has implemented the use of advanced AI technology to enhance communication with its citizens, and as a result, Mexicans are able to get instant assistance and information from the INAI's website and through WhatsApp.
By using a computer or a smartphone, approximately 96.87 million internet users in Mexico can communicate with the chatbot on INAI's website and get instant assistance.
During the initial 30-day deployment period, the bot managed
to handle over 4,000 distinct sessions, with 13% of the total queries
being made via WhatsApp.
The AI-powered chatbot can respond to different inquiries by the Mexican citizens and offer prompt assistance, thereby enabling them to exercise their right to information and personal data protection.